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Error 422: Unprocessable Entity

Error Code​

enl-api-422

What does this error mean?​

This error indicates that the server was unable to process the provided data due to semantic errors, such as invalid users or documents. While the request may be well-formed, the data sent to the server contains errors that prevent it from being processed successfully.

Common causes of Error 422​

  1. Invalid user information: The request may include user information that is incorrectly formatted or contains invalid data, such as an invalid email address or missing required fields.

  2. Invalid document information: The request may include document information that is incorrectly formatted, contains invalid data, or is not supported by the server.

  3. Expired Document: The request may include a document that has been expired. Documents uploaded through the upload api that are not used with a week are automatically purged from the system if they are not tied to an eSignature or Online Notarization transaction.

  4. Data validation errors: The server may have specific validation rules for the data being submitted, and the request data may not meet these requirements.

How to resolve Error 422​

  1. Review your request data: Ensure that all the data provided in your request, including user and document information, is accurate, complete, and properly formatted.

  2. Check data validation rules: Review the API documentation for any specific data validation rules or requirements that your request must meet. Update your request data to comply with these rules.

  3. Test with sample data: If you are unsure about the correct format or data requirements, try submitting a request with sample data provided in the API documentation. Compare your request data to the sample data to identify any discrepancies or issues.

  4. Contact support: If you have reviewed your request data, followed the API documentation, and still encounter the Error 422, please contact our support team for further assistance. Provide details of your issue, including your API key, the endpoint, and the request you are trying to make.

Contact Support Team

Additional Resources​

For more information about the Notarization API, visit the official documentation.

If you need further assistance or have questions, feel free to reach out to our support team.